Privacy & Security

Welcome to Twin Roads. Please acquaint yourself with the terms and conditions of this agreement (the 'Agreement') under which our services and products are offered to our customers. If you visit the site, you agree to be bound by these terms and conditions as in effect at the time of your visit.

The purpose of our policy is to inform you about the types of information we gather about you when you visit our site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct the information.

Our postal address is:

1500 McGill College Ave
Montreal, Quebec
Canada, H3A 3J5

We can be reached via e-mail at

or you can reach us by telephone at 1 514 690 1642

Security uses security measures in order to protect from the loss, misuse, and alteration of information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.

Privacy is completely committed to protecting your privacy. We make every effort to assure your confidentiality and to keep your trust. The information you provide us during checkout is used to process orders and to assist us in delivering administration type emails. To the best of our knowledge,  utilizes every available technology to ensure that your confidential information remains secure.  holds your email address in strictest confidence. We do not sell, give away, or otherwise distribute your address to any third party. Users cannot opt out of administrative type emails such as order confirmation messages. When you place an order, we'll ask you for your name, email address, mailing address, billing address, and credit card number with expiration date. This information allows us to process and fulfill your order and to notify you of your order status.  considers the information you share with us to be personal and confidential. We do not sell, trade, or rent any of your personal information to others.  may release personal account information, in good faith, when such release is believed to be reasonably necessary. This includes situations in complying with the law; enforcing or applying the terms of any of our user agreements; or protecting the rights, property, and safety of, our customers, or affected third parties.

By using our website, you consent to the collection and use of this information by If we amend our Privacy Policy, we will immediately post the changes on this page so that you are always aware of what information we gather, how we use it, and under what circumstances we disclose it. We suggest that you check this page on occasion to keep up with the most current policies.

Electronic Communications Consent

When you visit the site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any and all legal requirement that such communications be in writing.

Use Of Message Services

You agree not to use this site to submit, transmit, or otherwise make available in any manner, including, but not limited to, sending a message card in conjunction with an order, any content (i) that is unlawful, harmful, obscene, hateful, threatening, abusive, defamatory, harassing, libelous, invasive of another's privacy, or is otherwise objectionable, (ii) that infringes the intellectual property rights of any party or (iii) which contains a chain letter or constitutes any form of mass mailing. You may not use a false e-mail address or otherwise provide information that would be misleading as to the origin of such content.

Although  does not regularly review content you submit to this site, reserves the right to edit such content in any way and to refuse to process any orders including content that violates these Terms of Use or that  finds objectionable for any or no reason. You represent and warrant that you possess all necessary rights to use the content that you submit to this site and that use of such content does not violate these Terms of Use. You agree to defend, identify, and hold  harmless from and against any and all claims arising out of or relating to any content that you submit to this site. By submitting content to this site, you automatically grant or warrant that the owner of such content has expressly granted, a royalty-free, perpetual, irrevocable right and license to use the content in any manner that  deems appropriate, in its sole and exclusive discretion, consistent with  Privacy Policy.


All content included on this site, such as, but not limited to, images, text, graphics, logos, and button icons, is the property of  or its content suppliers and is protected by Canadian, and international copyright laws. The arrangement and compilation of all content on this site are the exclusive property of  and are protected by Canadian and international copyright laws. All software used on this site is the property of  or its software suppliers and is protected by Canadian, the United States, and international copyright laws.


Marks used on our site are registered trademarks or service marks of  or its affiliates. Certain  graphics, logos, page headers, button icons, scripts, and service names are trademarks, service marks, or trade dress of  or its affiliates.  trademarks and trade dress may not be used for any commercial or other purposes by any party other than  or its affiliates without the prior written consent of All other trademarks and service mark not owned by  or its affiliates or subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by

USE LICENSE AND SITE ACCESS grants you a limited, revocable, non-exclusive license to access and make personal use of this site as a customer of; however, you are not permitted to download (other than page caching) or modify the site or its contents, or any portion thereof, without the prior written consent of This license does not include any resale or commercial use of this site or commercial use of its contents, or any portion thereof; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another party; or any use of data mining, robots, or similar data gathering and extraction tools. This site, in whole or in part, may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the prior written consent of You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of  or our affiliates without  prior written consent. You may not use any Meta tags or any other 'hidden text' utilizing  name or trademarks without the prior written consent of Any use of this site or its contents that is not expressly authorized herein is prohibited and immediately terminates the license granted herein by


If you use this site, you are responsible for maintaining the confidentiality of your account and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account.  and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Risk Of Loss

All products purchased from  are made pursuant to a shipment contract. This means that the risk of loss and title for such products pass to you upon our delivery to the carrier.

Product Descriptions  attempts to describe the products offered on the site as accurately as possible. However,  does not warrant those product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by  and purchased by you is not as described, your sole remedy is to return it in unused condition for a refund or credit.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY  warrants that the products provided on this site will substantially conform to the corresponding descriptions on the site when ordered. With the exception of the preceding warranty,  makes no other representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is otherwise at your sole risk. In the event you feel  has breached any warranty contained in this paragraph, your sole remedy for such breach is the return of the item for a refund or for a replacement.

To the full extent permissible by applicable law,  disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, noninfringement, system integration, data accuracy, and quiet enjoyment. does not warrant that this site, its servers, or e-mail sent from are free of viruses or other harmful components.  will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, or consequential damages.


If any dispute arises between you and  with regards to any purchase, return, transaction, email submission, or any other act dealing with the content, products or services offered by  to you, no matter how characterized or classified, or if there is a dispute with regard to performance under the terms of this Agreement, no matter the nature of the claims or issues, any and all such disputes shall be resolved by binding arbitration mutually selected by you and  (the Parties). If the Parties cannot agree upon an Arbitrator, then each Party shall select one Arbitrator and then the two Arbitrators shall select a third Arbitrator who shall act as sole Arbitrator. The decision of the two Arbitrators in selecting the third Arbitrator shall be final and incontestable by any Party. The parties shall share equally the costs of any such arbitrators appointed hereunder.


Please review our other policies, such as our Privacy Policy, posted on this site. These policies also govern your visit to We reserve the right to make changes to our site, policies, and this Terms and Conditions of Use agreement at any time and in our sole discretion; therefore, you should review those policies, terms, and conditions each time you visit the site. Your continued use of the site after we make any such changes constitutes your binding acceptance of those changes. If any of the terms or conditions herein shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.


This Agreement constitutes the entire understanding between  and its users. It cannot be amended without an express writing signed by a managerial executive of specifically disclaims the validity of an oral representation in conflict with the terms of this Agreement made by any of its employees.